Audatex - a Solera company global provider of claims solutions

AudaInsight: Transparent Motor Claims and Repair Tracking

AudaInsight is a web-based claims tracking system that relays data between bodyshops, claims handlers and policyholders.

AudaInsight tracks vehicle progression throughout the claims process and is integrated with AudaEnterprise, Audatex's estimating and claims fulfilment solution. It provides self-service visibility of claims progression to the benefit of customer service and operations management.

Features:

  • Online repair updates. AudaInsight's web interface monitors the progress and projected completion date for the policyholder and claims handler.
  • Automated messaging. Allows SMS messages or emails to be sent to policyholders on repair progress, reducing enquiry call levels.
  • Data capture. Operations managers can review live claims numbers for performance and improvements analysis.
  • Full audit trail. Useful in managing both customer feedback and cycle times.

Click here to download the AudaInsight data sheet (PDF)

If you require PDF reader software, you can download it free from the Adobe Reader website

Email

Email: servicedesk@audatex.co.uk
Our email is monitored constantly, so why not send us an email if you donít need an immediate response to your query.

Telephone

Call us on: 0118 923 5666

Network Assessments to: GBHQAE01

Fax: 0118 930 4175

Call the Training Team on: 0118 923 5684

Opening Hours

The Audatex Service Desk is open:
Monday to Friday: 08:00-18:00
Saturday: 08:30-12:30
Excluding all bank holidays

The Service Availability hours for AudaEnterpriseGold and all our services are:
Monday to Friday: 07:00-21:00
Saturday: 07:00-14:00
Excluding all bank holidays

Remote Support

Click here to launch a remote support session with the Service Desk

Data Warehouse

Log-in for Registered Users

Audatex (UK) Limited, The Forum, Station Road, Theale, Reading, Berkshire, RG7 4RA.
Registration No. 2058567 England.

BCMS 532229  / IS 525631
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