FAQs

Audatex Technical Committee

Paint Updates

Data Updates

Material-type colour coded graphics

Seam Sealer Matrix (PDF)

Estimating Sheet (PDF)

Manufacturer Price Dates

Manufacturers Technical Information Websites

Software Updates

Crash Repair Team Contacts

User Guides

Bodyshop Look-Up Service

Data Protection Act

Win2000/XP Users - Remote Support Download (Exe)

Vista Users - Remote Support Download (exe)

Audatex Service Desk

The Audatex Service Desk is your first port of call for any system-related issue. Our team deals with many varied queries from our users and when they can't help, will pass you onto other members of the Audatex team who can.

Many of the calls and emails to the Audatex Service Desk can be resolved quickly and easily. Below are some of the most Frequently Asked Questions, which may provide the answer to your problem, click on any of the FAQs to find a resolution:

Click on the topics below to resolve your problem:

 **NEW** I want to send Service Desk a request for changes to be made in AudaEnterpriseGold

 How do I reset my password?

 How do I transfer my AudaFile and Zone 99 groups to another PC?

 Why can't I log in?

 Where can I check for known invalid guide numbers?

 How is my Vehicle Data call handled by the Service Desk?

 I need an escalation point

However, if none of these FAQs answer your query, then please contact the Service Desk where our experts in Audatex software applications and vehicle data are on hand to answer your queries promptly.

Telephone: 0118 923 5666

Email: servicedesk@audatex.co.uk

Please note: Calls to our Service Desk may be recorded for quality or training purposes.