Audatex - a Solera company global provider of claims solutions

Audatex Service Desk

The Audatex Service Desk is your first port of call for any system-related issue. Our team deals with many varied queries from our users and when they can't help, will pass you onto other members of the Audatex team who can.

There are no current issues with the Audatex systems. If you are experiencing any errors please do not hesitate to contact our Service Desk. Call 0118 923 5666 or e-mail us at

Many of the calls and emails to the Audatex Service Desk can be resolved quickly and easily. Below are some of the most Frequently Asked Questions, which may provide the answer to your problem, click on any of the FAQs to find a resolution:

Click on the topics below to resolve your problem:

I want to send Service Desk a request for changes to be made in AudaEnterpriseGold

How do I reset my password?

How do I transfer my AudaFile and Zone 99 groups to another PC?

Why can't I log in?

Where can I check for known invalid guide numbers?

How is my Vehicle Data call handled by the Service Desk?

I need an escalation point

However, if none of these FAQs answer your query, then please contact the Service Desk where our experts in Audatex software applications and vehicle data are on hand to answer your queries promptly.

Telephone: 0118 923 5666


Please note: Calls to our Service Desk may be recorded for quality or training purposes.


Our email is monitored constantly, so why not send us an email if you donít need an immediate response to your query.


Call us on: 0118 923 5666

Network Assessments to: GBHQAE01

Fax: 0118 930 4175

Call the Training Team on: 0118 923 5684

Opening Hours

The Audatex Service Desk is open:
Monday to Friday: 08:00-18:00
Saturday: 08:30-12:30
Excluding all bank holidays

The Service Availability hours for AudaEnterpriseGold and all our services are:
Monday to Friday: 07:00-21:00
Saturday: 07:00-14:00
Excluding all bank holidays

Remote Support

Click here to launch a remote support session with the Service Desk

Data Warehouse

Log-in for Registered Users

Audatex (UK) Limited, The Forum, Station Road, Theale, Reading, Berkshire, RG7 4RA.
Registration No. 2058567 England.

BCMS 532229  / IS 525631
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