FAQs

Audatex Technical Committee

Paint Updates

Data Updates

Material-type colour coded graphics

Seam Sealer Matrix (PDF)

Estimating Sheet (PDF)

Vehicle registration dates

Manufacturer Price Dates

Manufacturers Technical Information Websites

Software Updates

Crash Repair Team Contacts

User Guides

Bodyshop Look-Up Service

Data Protection Act

Win2000/XP Users - Remote Support Download (Exe)

Vista Users - Remote Support Download (exe)

World Class Support - At Your Service

Audatex supports every aspect of our repair and motor claims solutions portfolio through a combination of live and online services.  

Service Desk contacts:

Tel: 0118 923 5666
Email: servicedesk@audatex.co.uk

Our Service Desk is open:
Monday to Friday: 0800-1800
Saturday: 08.30-12.30
where experts in Audatex software applications and vehicle data are on hand to answer your queries promptly. Calls to our Service Desk may be recorded for quality or training purposes.

Focus on communications

We are always looking for new ways to improve our service to customers and to share information on our systems and data in a timely manner. With this in mind our Service Desk has processes to ensure customers are kept informed of the progress of investigations on vehicle data enquiries following a call to Service Desk, and for the generation and distribution of Frequently Asked Questions.

Click here for further information on our Incident Management process

Audatex technology centre

Our centre is open:
Monday to Friday: 07.00 - 21.00
Saturday: 07.00 - 14.00
where AudaEnterpriseGold and our complementary claims management services are hosted. Offers a fully secure, caged environment and one of the most advanced, high-availability hosting centres in Europe.

Field service team

The Audatex field service team provides fast, efficient third line support to customers nationwide, covering new customer installations, site surveys, technical diagnosis and resolution.