Audatex - a Solera company global provider of claims solutions

Manufacturers' Times

The Audatex system provides vehicle manufacturers’ times for removal, refit and replacement as published in their workshop manuals.

The source of our data remains the vehicle manufacturers who directly supply our International Data Development Centres with methods/times. In some cases (e.g. Jaguar/Land Rover/Rover), TTS panel times are in fact used.

Audatex may provide additional times in cases where manufacturers’ do not publish removal, refit, and replacement times for specific operations, and where in our opinion, it is necessary work. These times will be calculated through methodical comparisons with data from equal or similar models, and/or by reference to existing times. Where times are supplied by Audatex, they will be designated with a KN number on reports, thus clearly differentiating what is / is not manufacturers’ data.

In the case of new model introductions, every effort is made to gather and process the fullest possible manufacturer data available before release. However, it may be that we elect to release a model with some KN numbers in the absence of published times, rather than delay the whole model.  However, as and when the information does become available from the manufacturer, it is updated in the earliest possible monthly data release.  

With respect to the methodology behind the repair process, the Audatex estimating system was not designed to replace the methods manual. However, the operations are listed in a logical sequence for ease of understanding, and quote the manufacturer’s original operation number for further reference.

Email

Email: servicedesk@audatex.co.uk
Our email is monitored constantly, so why not send us an email if you don’t need an immediate response to your query.

Telephone

Call us on: 0118 923 5666

Network Assessments to: GBHQAE01

Fax: 0118 930 4175

Call the Training Team on: 0118 923 5684

Opening Hours

The Audatex Service Desk is open:
Monday to Friday: 08:00-18:00
Saturday: 08:30-12:30

The Service Availability hours for AudaEnterpriseGold and all our services are:
Monday to Friday: 07:00-21:00
Saturday: 07:00-14:00

Remote Support

Click here to download remote support for Win2000/XP users

Click here to download remote support for Vista/Windows 7 users

Technical Committee

Click here to find out more about the work of the Audatex Technical Committee and how they deal with users technical queries

Audatex (UK) Limited, The Forum, Station Road, Theale, Reading, Berkshire, RG7 4RA. Registration No. 2058567 England.

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