Audatex - a Solera company global provider of claims solutions


Wherever possible, data queries raised by customers via our service desk are posted on this section of our site so that the question, and our response, is shared across our entire user community.

These dedicated pages cover the most frequently asked questions and are divided into two categories: General and Vehicle Specific.

General FAQs. These deal with questions such as time allowed for the application of stone chip products, jig mount and measure times, where to find Xenon headlamp bulbs, selection of alloy wheels, what invalid guide numbers mean, etc. Click here to read more.

Vehicle Specific FAQs. These are quickly searchable by manufacturer and detail data issues raised by our customers or identified by our own team. By referring to this section you will have a quick answer to any anomalies that may have been noted during the creation of an estimate. Click here for more.

Keep up-to-date with our FAQs

In addition to weekly postings of all FAQs on our website, they are also published on a regular and frequent basis within the My Audatex page within GCC and through Audatex Update our PDF email bulletin and eLink-Up electronic newsletter. Click here to read and request to receive these newsletters.



Our email is monitored constantly, so why not send us an email if you donít need an immediate response to your query.


Call us on: 0118 923 5666

Network Assessments to: GBHQAE01

Call the Training Team on: 0118 923 5684

Opening Hours

Monday to Friday: 08:00-18:00
Saturday: 08:30-12:30

UK Bank Holidays: Closed

The Service Availability Hours:

Monday to Friday: 07:00-21:00
Saturday: 07:00-14:00

Excluding all bank holidays

Remote Support

Click here to launch a remote support session with the Service Desk

Data Warehouse

Log-in for Registered Users

Audatex (UK) Limited, The Forum, Station Road, Theale, Reading, Berkshire, RG7 4RA.
Registration No. 2058567 England.

BCMS 532229  / IS 525631
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