Audatex - a Solera company global provider of claims solutions

Audatex Service Desk

The Audatex Service Desk is your first port of call for any system-related issue. Our team deals with many varied queries from our users and when they can't help, will pass you onto other members of the Audatex team who can.

There are no current issues with the Audatex systems. If you are experiencing any errors please do not hesitate to contact our Service Desk. Call 1800 939 417 or e-mail us at

Many of the calls and emails to the Audatex Service Desk can be resolved quickly and easily and have been explained in our FAQ section found here

However, if none of these FAQs answer your query, then please contact the Service Desk where our experts in Audatex software applications and vehicle data are on hand to answer your queries promptly.

Telephone: 1800 939 417


Please note: Calls to our Service Desk may be recorded for quality or training purposes.


Email our dedicated Ireland support team on


Call us on: 1800 939417

Network Assessments to: GBHQAE01

If you have a training enquiry call the Training Team on: 0118 923 5684 or email

Opening Hours

The Audatex Service Desk is open:
Monday to Friday: 08:00-18:00
Saturday: 08:30-12:30
Excluding all bank holidays

The Service Availability hours for AudaEnterpriseGold and all our services are:
Monday to Friday: 07:00-21:00
Saturday: 07:00-14:00
Excluding all bank holidays

Remote Support

Click here to launch a remote support session with the Service Desk

Audatex (UK) Limited, The Forum, Station Road, Theale, Reading, Berkshire, RG7 4RA.
Registration No. 2058567 England.

BCMS 532229  / IS 525631
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