How does the Service Desk handle my vehicle data problem?
The Service Desk should be contacted in the first instance for all Vehicle Data related issues. We recommend that you have as much information as possible available to you when you call, as we may require you to send evidence of the issue you are reporting. This may include:
• Networking the assessment to Audatex at GBHQAE01 – if you have sent this before you call we will be able to look at the problem with you as you report it and reach a resolution quicker
• The approved methodology of the repair process you are querying - providing full details of the approved methodology you have compared Audatex to will assist us in investigating your query more quickly.
• Copy of invoices for part price queries – if you have a parts price discrepancy we would always recommend that you check the part number you are ordering matches that on the system. If not please check all your model options are correct
• Comparison model information from other estimating systems – if you are querying repair times generated we would recommend that you provide information on the comparison model that you have investigated.
Your call to the Service Desk will always be handled in a standard way, and passed through the teams shown below with resolution attempted at every stage.
|Initial Contact Centre
|1st Level Service Desk team
|2nd Level Service Desk Vehicle Data Specialist
|3rd Level UK or European Data Development Centre
|Audatex Technical Committee
Click here to see a full breakdown of this process and expected resolution times.