FAQs

Audatex Technical Committee

Paint Updates

Data Updates

Material-type colour coded graphics

Seam Sealer Matrix (PDF)

Estimating Sheet (PDF)

Vehicle registration dates

Manufacturer Price Dates

Manufacturers Technical Information Websites

Software Updates

Crash Repair Team Contacts

User Guides

Bodyshop Look-Up Service

Data Protection Act

Win2000/XP Users - Remote Support Download (Exe)

Vista Users - Remote Support Download (exe)

Frequently Asked Questions - Categories

For easier navigation we have divided up our General FAQs into various categories. To view all General FAQs you can click on the 'General - Show all' link in the left-hand menu bar.

To view any of the FAQs below, just click on the FAQ to read the information in full.

Product

• AudaEnterprise Gold Webinar Questions
• Aggregated Times Statement - Audatex Technical Committee - updated 23 July 2007
• Review of Service/Support Fee
• AudaEnterpriseGold New User FAQs
• Global Claims Centre - Your questions answered, 21 December 2007
• AudaDashboard - Your questions answered, 21 December 2007
• Enhanced Model Selection in AudaEnterpriseGold - 21 December 2007
• Software Updates within GCC - Automatic Message Display - 17 June 2008
• Links to Thatcham's escribe - 7 July 2008
• Creating supplementary assessments using Audatex - 22 July 2008
• What does the Audatex UK data team do?
• Sending or re-sending an assessment with selected images - 20 October 2008
• Managing images when loading - 13 November 2008
• Assessment calculation changes when networking - 13 November 2008
• Changes to VAT
• AudaEnterpriseGold - Safety Statement, September 2009
• Special characters within AudaEnterpriseGold and AudaExpress - 30 November 2009
• 2010 VAT change - 10.12.09
• Minimum specification for running Global Claims Centre/AudaEnterpriseGold - March 2010
• Disks required for fresh install of GCC - March 2010
• Resetting your password - March 2010
• Assessments calculating 0s - March 2010
• Exporting assessments - March 2010
• Copying Audafile and Zone 99 items to other PCs - March 2010
• Supported versions of Windows 7 - Updated June 2010
• Multi-strikes - clarifying the use within Audatex assessments - 27 April 2010
• Downloading AudaEnterpriseGold via AudaMaint - 22 June 2010
• Check your AudaEnterpriseGold software - how to find out which version you're on - 22 June 2010
• Technical Committee Multi-strikes Update - 18 August 2010
• KN Numbers, what are they? 19 August 2010

Panel

• Sill Clamp Damage
• Time to Test Fit Panels Prior to Painting
• Partial Panel Replacement - updated 27 June 2008
• UHSS (Ultra Strength Special Steel)
• Pre-Drilled Bumpers
• Time Allowance for Bumpers with Parking Sensors
• VW Sharan/Ford Galaxy/Seat Alhambra Side Panel Times - 15 May 2008
• BMW all models – change to panel replacement process. Updated 23 December 2009

Painting

• Application of Stone Chip Products - updated 23 January 2009
• Door Skins Refinish Allowances
• Labour allowance for Painting Door/Bonnet/Bootlid/Tailgate Hinges
• New Part Painting
• No Paint Materials Costs Generated
• No Paint Preparation Time Generated
• Paint Times Duplicated for Three Coat Pearlescent
• Blending of fuel flaps when painting/renewing associated rear quarter panel - updated 27 June 2008
• Welded panels and the 100mm rule - 29 January 2009
• AZT paint operations within Audatex, 20 October 2009
• The 100mm rule explained, 20 October 2009
• Statement on denib and polish, 20 October 2009
• Partial Panel Paint - 12 November 2009
• Mercedes Benz Painting - Zone 21 - 23 November 2009
• Repair painting - inner surfaces of external panels - 6 April 2010
• AZT Painting - Plastics
• Inclusion of body filler within paint materials charge - 2 September 2010

Graphics

• Bodyshells - Description in New Graphics
• Bodyshells - Location in New Graphics
• Invalid Guide Numbers
• Jig Mount and Measure Time
• Selection of Alloy Wheels
• Selecting the Correct Model
• Xenon Headlamp Bulbs
• Safety Critical Nuts and Bolts - updated 4 July 2007
• Remove and refit times - Updated 9 September 2008
• Headlamp alignment - 23 December 2009
• Mercedes Benz plastic bumper repairs - 14 April 2010

Zone 99

• Clips, Fixings, Nuts and Bolts
• General Checks e.g. Water, Wind Noise
• Job Allowance - Updated 22 July 2008
• Manufacturer Specific Coolants and Lubricants
• Part Numbers and Quantities in Zone 99
• Road Test
• Time to Apply Seam Sealers and Under Body Sealants - updated 23 June 2008
• Work Allowances for Vehicles in Poor Condition
• Zone 99 Line Item Storage - Updated 27 June 2008
• Inner Panel Repairs - 8 September 2008
• Plastic parts painting - 9 September 2008
• Painted items in Zone 99 - Fixed price - 9 September 2008
• Painted items in Zone 99 - Specialist charge - 9 September 2008
• Inherited Charges - updated 1 October 2009
• Copying Audafile and Zone 99 items to other PCs - March 2010