Audatex - a Solera company global provider of claims solutions

Selecting the Correct Model

It is vital to ensure that the model selection for the vehicle being assessed is entered correctly. Failure to do so may result in invalid guide numbers, incorrect labour and paint application times or incorrect paint materials and parts prices, i.e., an inaccurate estimate.

It is essential to select the correct SUB MODEL - these are usually listed in specification order, from lowest to highest. However if, for example, the model sheet contains both saloon and estate body types, they may be grouped together as saloons and estates, in which case the complete list of sub models should be checked thoroughly before making the selection.

Graphic of model selection page

It is also essential to select the correct build date, otherwise the incorrect parts will be generated.

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Email

Email: servicedesk@audatex.co.uk
Our email is monitored constantly, so why not send us an email if you don’t need an immediate response to your query.

Telephone

Call us on: 0118 923 5666

Network Assessments to: GBHQAE01

Fax: 0118 930 4175

Call the Training Team on: 0118 923 5684

Opening Hours

The Audatex Service Desk is open:
Monday to Friday: 08:00-18:00
Saturday: 08:30-12:30

The Service Availability hours for AudaEnterpriseGold and all our services are:
Monday to Friday: 07:00-21:00
Saturday: 07:00-14:00

Remote Support

Click here to download remote support for Win2000/XP users

Click here to download remote support for Vista/Windows 7 users

Technical Committee

Click here to find out more about the work of the Audatex Technical Committee and how they deal with users technical queries

Audatex (UK) Limited, The Forum, Station Road, Theale, Reading, Berkshire, RG7 4RA. Registration No. 2058567 England.

BCMS 532229  / IS 525631
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