Audatex - a Solera company global provider of claims solutions

Resetting your password

If you have forgotten your password or you have entered it incorrectly, you will see a message saying 'Invalid login. Please check your company code, username and password.'

  • If you cannot remember your Company Code and/or User Name, you can click 'Remind Me'. A message is displayed enabling you to enter an email address to which your Company Code and User Name will be sent. 
  • If  you have forgotten your password you will have 3 attempts at getting the password right before your account becomes locked. Clicking the “Reset Password” button will email a new password to you (provided there is an email address associated with your User Name).

    After entering this new password and clicking “Login Online”, you will be prompted to enter a new password. Your new password must be between 8 and 25 characters in length. It must contain at least 1 letter and at least 1 number. No other symbol or punctuation is valid.

Your company administrator can reset your password and update your email address, or alternatively contact the Audatex Service Desk for assistance on 0118 923 5666.

February 2011

Reviewed 29th June 2017.

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Our email is monitored constantly, so why not send us an email if you donít need an immediate response to your query.


Call us on: 0118 923 5666

Network Assessments to: GBHQAE01

Call the Training Team on: 0118 923 5684

Opening Hours

Monday to Friday: 08:00-18:00
Saturday: 08:30-12:30

UK Bank Holidays: Closed

The Service Availability Hours:

Monday to Friday: 07:00-21:00
Saturday: 07:00-14:00

Excluding all bank holidays

Remote Support

Click here to launch a remote support session with the Service Desk

Data Warehouse

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Audatex (UK) Limited, The Forum, Station Road, Theale, Reading, Berkshire, RG7 4RA.
Registration No. 2058567 England.

BCMS 532229  / IS 525631
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