Why can't I log in to Audatex? October 2012
The most commonly reported error when logging into Audatex is:
There are a number of reasons for this error to occur, please check each in turn:
- Is the time and date correct on your PC?
Check the date, time and year at the bottom right hand side of your computer screen, by hovering over it. To change it double click on the time. If this says that you have restricted permissions and it is incorrect, you will need to contact your administrator.
- Is your internet connection working?
Can you access an external web page? For example, can you get onto the BBC home page? Try going to www.bbc.co.uk and opening a new page. If you’re not able to access this page, it is likely that your internet connection may not be working; so in this instance please contact your IT support team.
- Are you able to access the Audatex webservice?
All Audatex systems sit 'behind' a webservice page, can you access this page? To try and access this page use the link below, by pressing Alt and left clicking on the correct link depending on which version of AudaEnterpriseGold you are using:
For AudaEnterpriseGold 3.6 or below: https://mobile.ax-aee.co.uk/WebEnterpriseServer33/AssessmentService.asmx
For AudaEnterpriseGold 3.7: https://mobile.ax-aee.co.uk/WebEnterpriseServer37/AssessmentService.asmx
This link should display a page that says 'Assessment Service'. If you cannot see the assessment service page, please contact your IT support for assistance. They should check any firewalls or proxy server you have in place.
If you can view this web page however, the application may still be blocked through your firewall or proxy server. Please contact your IT support team for help. They may need to begin by turning off the firewall and/or checking the proxy server.
Proxy server details relating to Audatex are stored locally within your PC's registry. Should you need to know where these details are to delete them, please contact the Audatex Service Desk. Once these details have been deleted, your next log in to Audatex will prompt you for these details. You will need to click the box saying 'Use proxy settings from Internet Explorer':
As a repairer, your IT support may need to add the Audatex details into your proxy server. These details are:
If you need any further assistance, please feel free to contact the Audatex Service Desk by emailing: firstname.lastname@example.org or by calling: 0118 923 5666.
Back to general FAQ page