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Advisory Board - Industry Forum - Technical Committee

Customer Specific Updates

Audatex technology helps insurers and bodyshops manage peak claims demand

11th February 2010

Innovative rules-based technology from claims solutions company, Audatex UK, has played an essential role in helping motor insurers, their body repair networks and supply chain partners, cope with peak claims demand in recent weeks, whilst helping them maintain quality and service at every level.

Repair assessment data processed through the Audatex system* shows that the extraordinary weather conditions in December and January has led to a sharp rise in motor claims volumes in recent weeks, with notable rises in claims for MPVs (27%) and 4x4 vehicles (44%). The statistics also confirm that bodyshops have been at full stretch, with vehicle damage assessors working through the night to cope with demand.  Insurance engineers have responded by reducing the average assessment authorisation time by 33%.

Insurers and bodyshops alike have been aided in this process by Audatex estimating and claims management services; in particular, the use of the AudaAudit2 assessment auditing and workflow management solution which has enabled efficient utilisation of resources, fast turnaround of jobs and improved cost control through a reduction in the need for outsourced engineering services.

AudaAudit2 is a flexible, rules-based service that enables insurers to automate the process of managing and authorising repair work.  It allows engineering resource to be prioritised to inspect specialist claims and for the allocation of jobs to be adjusted depending upon local and regional demands.  
In the same way, AudaAudit2 enables the management and authorisation of work through the insurer’s approved repair network. The service enables geographical location, specialist repair facilities, workshop capacity and other information to be referenced, and for assessment authorisation rules to be adjusted as required.  The system’s ability to allow selected bodyshop partners to receive auto authorisation delivers benefits for policyholder, insurer and repairer alike, and has been a key factor in the 33% reduction in assessment authorisation times. 
“The snow and ice in late December and throughout January led to a peak in motor claims which required our customers to find a way of managing the additional claims volume with their fixed resources, very quickly”, explained Adrian Ritchie, Commercial Director, Audatex UK.

“The flexible, rules-based nature of our AudaAudit2 service meant that our customers could adjust the allocation of work to their engineers and approved bodyshops depending upon their expertise and availability.  They could also put in place auto authorisation schemes with approved repairs to reduce any assessment approval bottlenecks and keep the work moving.  The combination of tight process control and flexible, usable technology meant that customer service was maintained, the need for outsourcing was reduced and costs kept under control.”

AudaAudit2 is one of a range of technology solutions offered by Audatex UK to streamline the claims management process.   For further information visit www.audatex.co.uk. 

*Information based on Audatex Management Information (MI) for the period 21.12.09 – 14.1.10 covering two major snowfalls.