Audatex - a Solera company global provider of claims solutions

Get online to boost customer communication

1st June 2015

Audatex highlights the benefits of online and mobile technology to reach customers and engage with them beyond simple insurance cover

www.audatex.co.uk

Audatex, the global claims solutions provider, believes that insurers are not harnessing the power of apps and digital technology to their full capacity to boost customer engagement, beyond simply selling insurance cover. Historically, motor insurers have had touch points with customers at the time of creating a new policy, change of vehicle details, the point of renewal or when making a claim. Audatex thinks insurers need to think past these established patterns.

Paul Sykes explains, “This traditional approach misses the opportunity to extend the customer experience beyond the claims process. In reality, policyholders have assets to manage all year round, from buying and selling their current and other household vehicles, to servicing, maintaining and repairing these assets, all of which offer touch points for customer interaction. Insurers need to make their front-end customer service a personal and technology-based solution, to ensure they are at the fingertips of their policyholders throughout the vehicle ownership experience.

“Today’s consumers prefer and even expect digital interaction. From banking and news, to shopping and selling, consumers can access the services and products they want in the palm of their hand. Advances in mobile technology and the development of apps means managing our digital lifestyles is easier than ever.

“Imagine how much loyalty could be built into the relationship if an insurer were to give additional support to motorists, helping them keep their cars legal, maintained and repaired, all year, rather than just during a claim. This could represent a catalyst for a change in consumer perception about the motor insurance industry. By tapping into the desire for digital engagement, insurers can bring added value to consumers, in a way that fits with their lifestyle, increasing customer retention by developing a more positive relationship.”

END

June 2015

About Audatex

Audatex is a leading provider of software and services for the automotive and insurance claims processing industry. The company’s portfolio of solutions and services meets the needs of all parties in the supply chain and covers the complete cycle of first notification of loss, vehicle identification, job evaluation, assessment auditing, parts procurement, cycle time management and claims settlement.

Audatex is part of the Solera group of companies, a global provider of claims solutions.  Solera’s operating companies employ over 2,800 associates in over 65 countries across 6 continents, and have a global network of over 120,000 customers. 

Apple, the Apple logo and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

For further press information please contact Jenny Thorneywork, Parm Heer or Justine Hoadley at HSL on 0208 977 9132 or email audatex@harrisonsadler.com

Email

Email: servicedesk@audatex.co.uk
Our email is monitored constantly, so why not send us an email if you donít need an immediate response to your query.

Telephone

Call us on: 0118 923 5666

Network Assessments to: GBHQAE01

Fax: 0118 930 4175

Call the Training Team on: 0118 923 5684

Opening Hours

The Audatex Service Desk is open:
Monday to Friday: 08:00-18:00
Saturday: 08:30-12:30
Excluding all bank holidays

The Service Availability hours for AudaEnterpriseGold and all our services are:
Monday to Friday: 07:00-21:00
Saturday: 07:00-14:00
Excluding all bank holidays

Remote Support

Click here to launch a remote support session with the Service Desk

Data Warehouse

Log-in for Registered Users

Audatex (UK) Limited, The Forum, Station Road, Theale, Reading, Berkshire, RG7 4RA.
Registration No. 2058567 England.

BCMS 532229  / IS 525631
 Level A Conformance to Web Content Accessibility Guidelines 1.0