Audatex - a Solera company global provider of claims solutions

Covéa insurance engineers raise the bar for Audatex training

1st October 2015

First entire team to achieve distinction in the Certificate in Assessment Construction and Audit

Audatex, the global risk and asset management software and service provider, has worked closely with Covéa Insurance, a member of one of Europe’s leading mutual insurance groups, to create a bespoke, modular training programme with the aim of setting a new industry benchmark for the Audatex Certificate in Assessment Construction and Audit.  A team of 18 Covéa Insurance Claims Motor Engineers undertook the training programme and every attendee achieved a ‘distinction’ pass, resulting in an industry first.  This outstanding achievement is a reflection of the underlying professionalism, dedication and hard work of everyone involved with the programme.

Underpinning the success of the training programme was a detailed online Training Needs Analysis exercise conducted by Audatex to enable it to understand the objectives of the individuals taking part in the training.  This resulted in bespoke sessions being created, to ensure the exact training needs of everyone were met. To achieve a ‘distinction’, candidates had to achieve a score of 92.5% or higher across a challenging series of theory, assessment construction and audit tests.

Alastair Sherwin, Claims Motor Engineers Team Manager for Covéa Insurance, comments, “I’ve always been confident that our engineers are amongst the very best in the industry and to achieve such an outstanding result really highlights this. It’s impressive enough for the whole operational team to achieve a distinction, but to be the first insurer ever to achieve this is truly exceptional.”

Layton Davies, National Sales Manager for Audatex, explains, “Audatex harnesses its global technology to drive efficiencies within the claims market, delivering seamless front end solutions for bodyshops and insurers alike. These services are tailored to their specific business processes, including expert training for insurers and their engineers.

“It’s extremely encouraging to see forward-thinking customers like Covéa Insurance invest in bespoke training and Audatex’s expertise, to help them operate best practice and improve their customer support. Working closely together, over several months, we created a ‘best in class’ training programme for Covéa Insurance, ensuring staff were engaged and their specific needs were catered for.  Crucially, this approach resulted in minimal disruption to the Motor Claims Engineer Team’s department, ensuring it continued to achieve its daily targets.”

By breaking down complex processes and exploring how digital technology can further simplify these practices, Audatex ensures bodyshops continue to operate to the highest standards in the future, improving customer support, satisfaction and ultimately retention.

END

October 2015

About Covéa Insurance:

Covéa Insurance is a UK underwriting business of leading French mutual insurance group Covéa, who are number 1 for property and liability insurance in France and served over 11.3 million policyholders, generating over 16.5 billion Euros in premiums in 2014.

Covéa Insurance handles the insurance needs of over 1.2 million policyholders, delivering financial reassurance through its Standard & Poor’s A Positive rating, as a guaranteed subsidiary of Covéa. The company offers competitively-priced household and motor insurance, along with a range of commercial insurance products designed to meet the needs of most businesses, through a nationwide network of intermediaries. Employing over 900 people, Covéa Insurance has a strong people and service ethos and is accredited as Investors In People Gold, features in the 2015 Sunday Times Top 100 mid-sized Best Companies to Work For and is accredited by the Institute of Customer Service for the provision of world class service by its Motor Claims, Commercial Claims and Underwriting Services teams.

About Audatex

Audatex is a leading provider of software and services for the automotive and insurance claims processing industry. The company’s portfolio of solutions and services meets the needs of all parties in the supply chain and covers the complete cycle of first notification of loss, vehicle identification, job evaluation, assessment auditing, parts procurement, cycle time management and claims settlement.

Audatex is part of the Solera group of companies, a global provider of claims solutions.  Solera’s operating companies employ over 2,800 associates in over 65 countries across 6 continents, and have a global network of over 120,000 customers. 

For further press information please contact Parm Heer, Jen Thorneywork and Justine Hoadley at HSL on 0208 977 9132 or email audatex@harrisonsadler.com

Email

Email: servicedesk@audatex.co.uk
Our email is monitored constantly, so why not send us an email if you don’t need an immediate response to your query.

Telephone

Call us on: 0118 923 5666

Network Assessments to: GBHQAE01

Fax: 0118 930 4175

Call the Training Team on: 0118 923 5684

Opening Hours

The Audatex Service Desk is open:
Monday to Friday: 08:00-18:00
Saturday: 08:30-12:30
Excluding all bank holidays

The Service Availability hours for AudaEnterpriseGold and all our services are:
Monday to Friday: 07:00-21:00
Saturday: 07:00-14:00
Excluding all bank holidays

Remote Support

Click here to launch a remote support session with the Service Desk

Data Warehouse

Log-in for Registered Users

Audatex (UK) Limited, The Forum, Station Road, Theale, Reading, Berkshire, RG7 4RA.
Registration No. 2058567 England.

BCMS 532229  / IS 525631
 Level A Conformance to Web Content Accessibility Guidelines 1.0