empowering better care provision for pets
Increase the volume of your business while improving pet care for owners.
Overview
VOX (Vet Organisation Exchange) is a web-based portal allowing vets to submit pet claims online. It facilitates an increased volume of business while saving time, money and enabling appropriate pet care to be administered quickly. Customers feel reassured their pets are receiving the care they need, when they need it.
VOX operates in collaboration with PAWS, our automated workflow system for managing pet claims and payments. VOX streamlines interaction between all parties involved in the pet claim process, such as Vets, owners and insurance companies.
Benefits at a glance
- Web-based system
- Works collaboratively with PAWS
- Supported and streamlined interaction between vets, owners and insurers
- Delivers policy information online
- Enables claims management online
- Enables pre-authorisation of treatment
- Supports electronic invoices
Pet claim policy information at your fingertips
VOX delivers policy information, pre-authorisation and claim submissions online. It facilitates convenient policy searches, pre-authorisation and claim submissions.
In-depth
Policy Information
Operatives can view insurance cover details, policy status and relevant limits. They can also check the pet’s claim history, including each illness and injury declared, alongside remaining benefit available for reported conditions.
In-depth
Claims management
This element enables treatment to be pre-authorised, based on policy status, illness or injury. Claims can be viewed by status: ‘pre-authorised’, ‘validated’, ‘submitted’ and ‘paid’. New claims can be created and put forward to the insurance company online and full authorisation can be provided through the system once complete treatment details are provided.
In-depth
Invoice management
Features
AudaVOX features
Accuracy and detail
VOX includes a breakdown of costs on the invoice and details of who pays what.
Greater reassurance
The system offers functionality to validate claims once submitted.
Visibility
Policy and coverage information is coming direct from the insurer.
Improved pet care
A speedier process means pets will get the care and treatment they need faster.
Increased volume of business
The ability to deal with claims quickly and efficiently also means a greater volume of them can be managed concurrently without the need for increased resources.
Reduced costs
Streamlining of pet claim interactions minimises the resources required in administering claims, thus reducing costs. An online system simplifies and speeds up the process plus saves postage costs.
Validation
Electronic payments (BACS) are faster and less costly.
Related Solutions
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View productAudatex’s Pet Automated Workflow System, pet insurance claim processing the smart way.
- Speedier claims
- Happy Customers
- Cared for Pets
Contact us
Speak to us about getting started with AudaVOX today
Contact details
- Telephone
- 0118 923 5666
- Address
-
Theale, Reading, RG7 4RA
The Forum, Station Road,
Audatex UK Limited Head Office