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Driving operational efficiencies, cost control and a superior customer experience.

AudaFNOL is an award winning, omni-channel platform for delivering self-serve and artificial intelligence capability at FNOL

Overview

Enabling you to handle the accident and claims management process – from FNOL to repair or settlement - with care, attention and sensitivity. It places your customer at the heart of the operation while allowing you to control costs, drive operational efficiencies and deliver a superior customer experience.

Benefits at a glance

Save time and shorten the claims lifecycle.
Increase accuracy of repair scheduling and reduce incorrect or inefficient routing of vehicles.
Efficient and intuitive damage capture.
Empower customers and make them feel valued.
Enhance customer satisfaction.
Boost customer retention.

Increase customer loyalty.
Reduce key-to-key time.
Enable advanced parts ordering.
Reduce claims touches.
Minimise leakage.
Decrease cycle time.

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In-depth

Putting the customer at the heart of claims management

AudaFNOL enables you to empower customers and claims handlers by giving them tools they can use on the device of their choice (desktop, smartphone or tablet) to report an accident, log details and capture images straight into the claims system. It helps reduce the stress of reporting an accident by making the processeasy for the users. AudaFNOL guides them through, step by step, your customers feel valued and invested and you know you’re delivering a positive experience at every touchpoint.

Datasheet

Get more info on AudaFNOL

Download the datasheet for more information.

Videos

Learn more about AudaFNOL

Find out more about how AudaFNOL assists in the First Notification of Loss process.

Features

AudaFNOL features

Vehicle Status Check

Audatex is a Solera company and as such we can allow our customers to access the rich data lake of our parent company and return key information such as vehicle finance, MOT and tax status, valuation, specifications and previous owners.

RAM (Repairer Allocation Management)

This enables real-time management of the repairer network using historical performance data, based upon insurer network metrics.

Smart Repair Allocation

Helps insurers control distribution and allocation of work based on business strategy, network status, VM accreditation and other schemes that are defined in the Repairer Allocation Management (RAM) module.

Liability Assistance

Ability for additional documentation, dash cam footage or any other evidence to be uploaded for assistance in confirming liability.

Image recognition

This feature enables the system to automatically assess the damage and allow identification of the area of impact, severity of damage and whether the vehicles is repairable or a total loss.

Image Capture

Using their smartphone or tablet, customers can capture images of the damaged vehicle, which can be attached to the Audatex assessment or claims system. They can also be viewed in the image viewer. Image capture uses vehicle wireframe technology to create a consistent and high-quality image library.

2D and 3D Damage Capture

2D damage capture enables the customer to indicate damage to their vehicle using a traditional helicopter view in the AudaFNOL application. They can articulate the severity of the damage using a simple 4-click function. 3D damage capture employs a ‘gamified’ representation of the customer’s exact vehicle and allows detail to be marked interactivity.

Repair vs Total Loss Triage

Using predictive analytics founded on millions of Audatex assessments, AudaFNOL can accurately identify total loss and repairable vehicles allowing for accurate triage at FNOL.

Total Loss Settlement

This element captures pre-accident damage details and other pertinent information to calculate a Pre-accident Value (PAV) for the purposes of agreeing a Total Loss Settlement with the customer.

Training & Resources

AudaFNOL Quick Reference Guide View

Go to our support section to view all support and resources regarding AudaFNOL:

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Contact us

Speak to us about getting started with AudaFNOL today

Contact details

Telephone: 0118 923 5666
Email: servicedesk@audatex.co.uk
Address: Theale, Reading, RG7 4RA
The Forum, Station Road,
Audatex UK Limited Head Office